Customer Support

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Customer Support

In addition to being the leading ATP measurement experts, LuminUltra is a world-class service provider. Our engineers and scientists have extensive experience in municipal and industrial water and wastewater treatment plus expertise in industrial microbiology. Our capabilities are augmented by our extensive partner network.

LuminUltra Academy:

LuminUltra Academy provides you with video tutorials, comprehensive test kit instructions, and other resources such as case studies and validation reports that teach you how the LuminUltra suite of products can be used effectively in all applicable industries.

Testimonials

▶	“Testing for ATP in a sample has become the ‘gold standard’ by which the numbers of active cells in the sample can be counted”
▶	“Good correlations were found between ATP in the samples and the time lapses generated by the BART testers. This has been so conclusive that no samples at DBI are tested for bacterial activity before any ATP tests are undertaken and this has now become standard operating procedures.”
	– Dr. Roy Cullimore, Droycon Bioconcepts Inc.

▶	“We have finally gained control of microbial growth in our system with LuminUltra’s ATP monitoring products and haven’t had any problems in the 2+ years since they started using them.”
	– Melonie Myszczyszyn, Canadian Natural Resources Limited

▶	“LuminUltra’s ATP measurement system appears to be a modern method for the control of active biomass in cooling water facilities”
▶	“The kits are easy to use and the results obtained are relevant.”
	– Daniel Billon-Lanfray, Aquaprox

▶	“LuminUltra’s test kits provide improved control of treatment process. ATP provides results in 10 minutes vs. 10 days for culture tests and 48h for PCR”
▶	“ATP provides significant cost savings due to reduced chemical requirement and water consumption.”
▶	“ATP provides verification of biocide dosage and treatment effectiveness.”
	– Carine Magdo, Altis Semiconductor

▶	“ATP is the only indicator available at the moment to accurately measure the evolution of Planktonic and sessile biomass. It is important to be able to estimate an increase of circulating biomass throughout a network to identify critical points.”
	– Laurent Garrelly, GL-Biocontrol

▶	“Validation of this test kit has been completed, overall (and) it is a very reliable method”
▶	“An excellent indicator of microbiological content and an excellent addition to our collection of tests”
▶	“Along with our PCR testing, we have been able to decrease the amount of biocide required by 40%.”
	– Cyrille Grimaud, Eurofins

▶	“It indicated whether or not a system needs treatment and it verifies if the treatment was effective”
▶	“The results allowed us to modify continuous biocide treatments”
▶	“An excellent maintenance tool for any water application”
	– Jacques Naitychia, Isagua Concept Formation

▶	“We routinely use QGA to test all 18 of our cooling towers and make-up processes”
	– Robert Olivier, Enertherm

▶	“LuminUltra’s test kits helped us in optimizing nutrient feed (macro and micro) to systems as a means of improving overall biomass health and reducing supplement costs”
	– Gary Engstrom, EMC

▶	“LuminUltra’s technology has provided us with a true continuous improvement tool”
▶	“I am impressed with the techniques that they have developed for papermaking applications”
	– David Aston, Kemira Chemicals

▶	“This is the best method of process analysis, control and troubleshooting that we have ever seen.”
▶	“Within fifteen minutes of LuminUltra beginning its analysis we were able to resolve the problems at a municipal wastewater plant.”
▶	“LuminUltra’s ATP tests give us a tremendous advantage in resolving problem areas that we may encounter”
	– Robert Evans, WV Biological LLC

▶	“ATP has assisted us in maintaining bioreactor performance.”
▶	“We recommend this technology to any facility looking to improve process control and plant stability.”
	– Jeanie Grandstaff, Hopewell Regional Wastewater Treatment Facility