Applications Engineer

LuminUltra is currently recruiting for an Applications Engineer to join our Applications Team.

Job Description

As a key member of LuminUltra’s Commercial Team, reporting to the Director, Product Applications, the Applications Engineer/Scientist will have the following responsibilities:

Knowledge Transfer

• Content creation: Sales – Work with stakeholders to generate thought leadership through case studies, white papers, conference presentations, etc.
• Content creation: Marketing – provide technical perspective on marketing collateral including brochures, email blasts, landing pages, and other applicable content. Assist in the development of social media content and blog articles.
• Act as the SME on the application of LuminUltra products and assist in ensuring an outstanding customer experience through workplan development, data review, and troubleshooting.

Product Development

• Interface with stakeholders to assist with new product validations and support application-focused R&D initiatives.
• Assist with new product development to ensure customer alignment
• Participate in conference/trade show planning and execution (before, during and after).  Also, attend applicable technical sessions.
• Competitive intelligence gathering and dissemination in collaboration with R&D, Strategic Marketing, Sales, and Product Applications.
• Manage select relationships with researchers and manage proof-of-concept studies.

Sales Support

• Address and triage inbound tech support issues via phone or email (Level 2 Support).
• Support for customer data migration and data analysis to improve customer experience and determine ROI.
• Maintain records in CRM.

Qualifications

• Microbiology experience is required.
• Preference for candidates with experience in microbial monitoring of fuel systems, upstream oil & gas processes, chemical manufacturing facilities, or similar industries.
• Masters or PhD degree in Engineering, Chemistry or Biology.
• Advanced level of technical writing experience required.
• 2 – 5 years of Industrial experience is an asset.
• Training and/or marketing related experience a strong asset.
• Excellent oral and written communication skills.
• Knowledge on statistical analysis of data and experimental design.
• Experience providing support to clients on technical issues an asset.
• Self-motivated and takes initiative.
• Strong organizational & time management skills, with strong attention to detail.
• Ability to work under pressure and meet deadlines.
• Ability to work as part of a team and individually.

To apply:

Please submit all applications via email to jobs@luminultra.com and reference the job title Applications Engineer.

We thank all applicants for their interest, however only those selected for initial screening will be contacted.