Customer Service Representative

LuminUltra is recruiting for a Customer Service Representative to join our Customer Service Department for a 1 Year Term.

As a key member of LuminUltra’s Customer Service Team, the Customer Service Representative will have the following responsibilities:

Provide timely, attentive, upbeat service to our customers.
Complete New Sale Orders timely while maintaining a high level of accuracy.
Work with Sales Order Manager and our Sales team to find win/win solutions to Customer issues.
Ensure Customer needs are met in a manner that reflects positively on the company.
Ensure Customer issues are followed through to resolution.
Work with Internal Resources to find suitable resolution to Customer inquiries.
Maintain records of Customer interactions, transactions, comments, and complaints.
Assist our customers through technical challenges in a timely and professional manner.
Availability to work flexible hours.
Flexibility to work on-site in our office and remotely.
Other duties as assigned.

As the ideal candidate, you possess the following qualifications:

3-5 years of customer service experience.
Previous Experience in a Customer Service Role.
Post-Secondary Education in the Sciences would be an Asset.
Experience working with Accounting, ERP, and CRM software platforms.
Proficient working with Microsoft Outlook, SharePoint, and Excel.
Experience working under ISO 9001 or similar quality management system would be an asset.
Strong communications skills.
High attention to detail and accuracy is required.
An analytical mind who can adapt and think quickly.
Customer Centric Mindset.
Ability to work within a team and alone.

Please submit all applications via email to jobs@luminultra.com and reference the job title Customer Service Representative (1 Year Term).

We thank all applicants for their interest, however only those selected for initial screening will be contacted.