Technical Customer Service Representative

LuminUltra is recruiting for a Technical Customer Service Representative to join our Customer Service Department.

Job Description

As a key member of LuminUltra’s Customer Service Team, the Technical Customer Service Representative will have the following responsibilities:

  • Provide timely, attentive, upbeat service to our customers.
  • Make sure customer needs are met in a manner that reflects positively on the company.
  • Assist our customers through technical challenges in a timely and professional manner.
  • Ensure Customer issues are followed through to resolution.
  • Work with Internal Resources to find suitable resolution to customer inquiries.
  • Maintain records of customer interactions, transactions, comments, and complaints.
  • Identify and implement continuous improvement initiatives.
  • Process orders received via email or telephone.
  • Availability to work flexible hours.
  • Flexibility to work on-site in our office and remotely.
  • Other duties as assigned.


As the ideal candidate, you possess the following qualifications:

  • Previous Experience in Technical Customer Service Role
  • Post-Secondary Education. Preferably in the Sciences
  • Past Experience working with Accounting, ERP, and CRM software platforms.
  • Proficient working with Microsoft Outlook, SharePoint, and Excel.
  • Experience working under ISO 9001 or similar quality management system would be an asset.
  • Strong communications skills.
  • High attention to detail and accuracy is required.
  • An analytical mind who can adapt and think quickly.
  • Customer Centric Mindset.
  • Ability to work within a team and alone.

Application Process

If you are interested in this exciting opportunity apply now! Please submit your resume and cover letter to and reference the job title Technical Customer Service Representative.

We thank all applicants for their interest, however only those selected for interview will be contacted.

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